FAQs
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How do I get started?
Buyers: You don't need an account if you're solely interested in making a purchase! Simply start by clicking on the 'Search' tab or selecting a specific category from the 'Products' tab. Browse through our offerings and find the perfect item without the need for an account.
Vendors: Selling is made easy too! Just click here to create your seller profile, and you'll be on your way to transforming your surplus inventory into
cash.
How will you upload my items?
When it comes to loading items on our platform, we've got you covered. If you're a first-time seller, our dedicated team will handle the task for you. Just provide us with the necessary details, and we'll take care of the entire uploading process.
We understand that first-time sellers often have a substantial portion of inventory they'd like to list, commonly exceeding 50 products. That's why we are here to save you time and effort. Let us handle the bulk of the work for you. Email jpatterson@prxmarket.com if you are a new seller.
For sellers with a smaller inventory, our user-friendly seller portal makes it easy to add products on your own. You'll have full control and can upload items at your convenience.
If you are stuck and need help, just send your product specs to us and we will enter it for you. Email jpatterson@prxmarket.com for assistance.
How does shipping work?
When it comes to shipping, buyers input their shipping account number and freight carrier number at checkout. This allows sellers to easily access and utilize the provided information for shipping purposes. Once the purchase is made and fulfilled, you will receive your shipping PRO number. However, if you prefer to coordinate an alternative shipping method with the seller, you can directly contact them to make suitable arrangements.
It's important to note that freight charges are not included in the selling price. The shipping cost is calculated separately based on the specific shipping method chosen and the destination of the item. This ensures transparency and allows buyers to have control over their shipping preferences.
What if something goes wrong?
When browsing products listed for sale, you will notice that the purchase date by the buyer is displayed. This allows you to easily determine if a selected roll is still within its warranty period or not.
We strive to source our materials from reputable suppliers who have a strong commitment to quality. Most of the products listed come from established suppliers who stand behind their offerings. However, it's important to note that if a roll is not within its warranty period, purchasing it is at your own risk.
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How do I contact you?
The best way is jpatterson@prxmarket.com. We will work with you to resolve any issue.
Your feedback plays a crucial role in helping us improve our website and provide the best experience possible. We welcome any suggestions you may have, so please don't hesitate to reach out to
us.
How do I pay?
When setting up your account, you will have the opportunity to provide your preferred payment method. Please note that currently, we do not offer any credit or payment terms. However, if you have a large transaction and would like to explore alternative payment options, please don't hesitate to contact us. We are open to discussing and finding a mutually beneficial solution to ensure a successful purchase.
Our fee structure operates on a "pay when you sell" basis. This means that fees are only collected once an item has been successfully sold. At that point, a percentage of the seller's proceeds will be deducted as a service fee.
Rest assured that these fees contribute directly to the ongoing development of the site and support future enhancements. By investing in our platform, we can continuously improve and provide you with an even better buying and selling experience.